Terms & Conditions

The contractual partner for booking service transportation and the use of the web portal is Red Coach Inc., 1777 McCoy road, Orlando, FL 32809, USA, hereandafter referred to as RedCoach.

Passengers traveling with RedCoach are advised that boarding pass should be presented to the bus driver, when requested, in either a printed format, or on a device along with an ID; If the ID is not shown when requested by the driver, the company reserves the right to refuse boarding.

Anyone under the age of 18 is considered a minor. Children ages 15 and under are not allowed on board without an adult (18+).

Passenger must be at the correct stop 20 minutes before departing time; once bus door closes, no passenger will be allowed. Passenger must get on board at pick up location described on purchased ticket. No passenger will be allowed on board if departure location on ticket does not match actual pick up location of the passenger.

RedCoach will not return to a previous location to pick up passengers.

The buses only stop to pick up/drop off passengers in the different locations. It is not allowed to get out of the unit, with the only exception that the bus driver indicates it. If you leave without authorization we are not responsible for missing the bus.

RedCoach reserves the right to admission. The driver is allowed to remove a passenger from the vehicle if the passenger presents a threat to other passengers or RedCoach personnel.

If we have reason to suspect fraudulent use of booking references, a ticket transfer to another person, or other abuse, we reserve the right to refuse travel. No credit will be given in relation to fraudulent use of booking references. This includes RedRiders program.

Passenger must remain on assigned seat for the entire duration of the trip.

No smoking allowed on board nor vaping; it’s the law.

Absolutely no alcohol, drugs, or weapons anywhere on the bus. Passengers who violate this will be removed from the coach and will be subject to a fine.

Dogs and other animals are not permitted on any RedCoach service, with the exception of service animals, that must meet the definition and requirements set by the ADA.

If the ticket is unused and/or if you miss your trip, no refund or compensation will be provided.

Although RedCoach will make an effort to provide internet from the beginning until the end of your trip, please keep in mind that you might experience poor or no connection at all in some areas. The service is provided by a third party and thus there will be no compensations for internet connectivity issues.

If the service is delayed for external factors (traffic, weather and/or accidents) refunds/vouchers will not be provided.

RedCoach is not responsible for any extra charge caused to the passengers if they miss an airline flight due to a bus service delay. The company cannot reimburse the flight price, or any service fee the airline charges as penalty for rescheduling. It won’t be responsible for hotel or transportation fees. It is exclusively the passenger’s responsibility to arrange the bus trip according to the flight departure time, taking into account that there could be some kind of inconvenient, delay, traffic or accident that may delay their arrival to the airport.

RedCoach is not responsible for delayed flights, migrations and/or non-airline factors. It is the exclusive passenger’s responsibility to arrive at the departure location between 15-20 minutes before the scheduled time. If the passenger misses the service, they will lose the ticket and no refund or compensation will be provided.

A compensation will not be provided for a delay of less than an hour. For bigger delays, depending on the situation, a claim will be filed, the case will be analyzed and an according compensation will be decided and provided by our claims department.

If a bus has been cancelled due to operational issues, or the schedule has changed for some reason, an email notification will be sent to passengers, to the e-mail address provided at the moment of the purchase.

In case that an incident/issue occurs during a trip, the passenger has until 5 business days after the trip to file a complaint. After that period, no claim will be filed for the case.

Please make sure to clearly identify each piece of luggage with your name and phone number.

If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the connecting vehicle.

RedCoach may acknowledge a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket after a period of 15 Business days of searching. This applies to those bags that fit within our weight and size regulations. Liability applies only to those bags lost or damaged that were checked in. RedCoach is not liable for bags that were not checked in.

Personal belongings inside the cabin are exclusive passenger’s responsibility; Red Coach is not liable for its loss.

If you lose a personal item in your seat, please report this as soon as possible. Once you provide a description, we will make the best effort to locate the item in the unit. If the search is successful, we will contact you to arrange the return of your property. Lost and found items will be retained by RedCoach for a maximum of thirty (30) days, and if items were not claimed, RedCoach will have the right to either destroyed or donate them.

Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge.

Prohibited items: acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with a disagreeable odor, matches, merchandise for sale, and unsecured articles including those in plastic or paper bags.

Personal items, such as medication or money, may not be checked in with your bags and must be carried with the passenger at all times.

Electronic items such as audio players, mobile phones and laptops should travel with the passenger on
board and should not be checked in.

Information that is gathered from prospective passengers and repeat ticket purchasers of RedCoachUSA.com are stored on a secure, encrypted server as log files. The log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page, and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

Where registration is required, the visitor’s email and a username will be stored on the server. The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising to make RedCoach passenger ticket sales easier and more efficient. A survey may also be sent to improve the service.

E-mail addresses will not be sold, rented or leased to third-party companies.

E-mails may be sent to inform you of our services or offers during different seasons, holidays and student travel cycles.

If you have subscribed to one of our services, you may unsubscribe by following the instructions, which are included in an e-mail that you receive.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

You may be able to block cookies via your browser settings, but this may prevent you from accessing certain features of the website.

Third-party advertising companies may also use cookies for tracking purposes.

Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

If at any time you have any questions, please feel free to email us at wecanhelp@redcoachusa.com. We are here to help.

Terms & Conditions

CHANGES AND CANCELLATIONS

PASSENGER'S OBLIGATION

LIABILITY

TRAVEL FARE

LUGGAGE

RED RIDERS

PRIVACY POLICY

MOBILE TERMS AND CONDITIONS

PROMO CODE BLACKOUT DATES